Shipping & Returns
Phone numbers required
The courier requires us (the sender) to provide the recipient's telephone number. For that, please kindly provide us your telephone number (for courier purpose) when checkout. In case you miss, you can submit it via Contact Us or email us at firstname.lastname@example.org
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship from Indonesia to worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The delivery time frame may vary each country. But usually it takes 10-15 working days to arrive.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams (0.5Kg).
* Standard shipping will use both Pos Indonesia and Kurasi services. Kurasi is a DHL e-commerce partner for the Indonesian region.
* Checking tracking for Kurasi https://www.kurasi.co.id/tracking
* Express package will be ship with EMS or DHL express.